Ikeja Electric apologises seven times in nine days over poor power supply in Lagos
The electricity distribution company repeatedly failed to meet minimum service requirements for Band A customers in Lagos, triggering public criticism.
Ikeja Electric has issued seven apologies to customers within nine days due to its inability to provide the mandatory 20 hours of daily electricity to Band A feeders. These notices were published on the company's social media platform between October 27 and November 4, 2026.
The distribution firm acknowledged that it failed to meet the expected service levels on multiple dates during this period. In its most recent notice regarding supply shortfalls on November 2 and 3, the company stated, "Dear Esteemed Customer, We apologise for falling short of the expected minimum service level of 20 hours on the Band A feeders below for November 2nd and 3rd 2026."
Under the service-based tariff structure implemented by the Nigerian Electricity Regulatory Commission, Band A customers are guaranteed a minimum of 20 hours of power daily in exchange for higher tariffs. However, consistent supply disruptions have led to growing frustration among consumers.
Social media users have questioned the reliability of the classification and the value of the premium rates paid by these customers. Some individuals have called for the removal of existing tariff bands, arguing that the service remains inconsistent despite government policies and tariff adjustments.
The company has attributed these supply challenges to various factors, including network faults, grid instability, and maintenance requirements. While the Nigerian government has introduced initiatives like the presidential metering programme and the Electricity Act to improve supply, many households continue to face frequent blackouts.
In a previous statement regarding service failures, the company noted, "We apologise for falling short of the expected minimum service level of 20 hours on the Band A feeders below for October 25th and 26th, 2026."
The Nigerian Electricity Regulatory Commission previously announced that eligible Band A customers who experienced supply shortfalls during earlier months in 2026 would be entitled to special compensation.
SOURCE: FIJ
